Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password
• Profile Data: User type, relationship information
• Content: Messages, letters, voice recordings, video recordings
• Recipient Information: Names and email addresses of designated recipients
• Payment Information: Processed securely through Stripe (we do not store credit card details)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Echoes service
• Process and deliver your scheduled messages
• Send you technical notices and support messages
• Respond to your comments and questions
• Process payment transactions
• Develop new features and services

3. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• All data is encrypted in transit using TLS/SSL
• Messages and content are encrypted at rest
• Access to user data is strictly limited to authorized personnel
• Regular security audits and vulnerability assessments
• Secure authentication using industry-standard protocols

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Recipients: Your messages are delivered to recipients you designate
• Service Providers: We use third-party services (email delivery, payment processing, hosting) who are bound by confidentiality agreements
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, with advance notice to users

5. Data Retention

We retain your information for as long as your account is active and as necessary to provide services. Echoes offers a lifetime guarantee, meaning your messages and content are stored indefinitely unless you request deletion. You may request account deletion at any time, which will permanently remove all your data within 30 days.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and all associated data
• Export your content in a portable format
• Opt out of promotional communications
• Object to processing of your data in certain circumstances

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site usage. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

8. Children's Privacy

Echoes is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use of Echoes after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Email: privacy@echoesapp.app